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Services

24/7 service

Emergency 000

Emergency 000 is the number for police, ambulance, fire services. You should only call 000 if you are in immediate physical danger, or you think someone is in immediate physical danger.

Supporting someone else Supporting yourself

You will talk to someone almost immediately. Wait times for police or ambulance vary. 

You will speak to an operator who will ask you a few questions and for your location. 

 It is not a mental health/suicide helpline and operators will only respond to immediate physical danger. 

They may not have training for mental health crises. 

 Police or ambulance may attend but you cannot choose which. 

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

 

24/7 service

Lifeline

Lifeline is FREE 24/7 crisis support helpline. Lifeline offers support for people who are deaf or have a hearing or speech impairment, and information in Simplified Chinese, Arabic and Vietnamese.

Mental health Supporting someone else Supporting yourself

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Lifeline can have a wait time of up to 30 minutes.  

You will speak to a volunteer who will ask you about your distress.  

You can remain anonymous. 

Lifeline may call emergency services if you mention suicide or having a plan to suicide. 

Click here for help while you wait or aftercare. 

24/7 service

13YARN

13YARN is a free 24/7 service for Aboriginal and Torres Strait Islander people experiencing crisis.

Aboriginal and Torres Strait Islander Mental health Peer led Phone Support Supporting yourself

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

You will speak to a Lifeline trained Aboriginal and Torres Strait Islander Crisis Supporter. 

Wait times may vary.  

You can remain anonymous.  

Accessibility options not available. 

Click here for help while you wait or aftercare. 

24/7 service

Suicide Call Back Service

Suicide Call Back Service is a FREE 24/7 crisis service for people at risk of suicide or concerned by someone at risk or bereaved by suicide.

Mental health Online chat Phone Support Supporting someone else

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Suicide Call Back Service can have a wait time of 30 minutes. 

You will speak to a trained counselor.  

They may call emergency services if you mention you have a plan or have taken suicidal action. 

 Accessibility options not available. 

Click here for help while you wait or aftercare. 

24/7 service

NSW Mental Health Line

NSW Mental Health Line offers professional help and advice and referrals to local mental health services.

Mental health Supporting someone else Supporting yourself

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

NSW Mental Health Line may have a wait time of up to 30 minutes 

You will speak to mental health professionals who will ask you detailed questions to determine if you need ongoing mental health care and how urgently  

They may then put you in contact with the most relevant mental health service for children, teens, adults and older people. 

Click here for help while you wait or aftercare. 

24/7 service

Kids Helpline

Kids Helpline is Australia’s only free (even from a mobile), confidential 24/7 online and phone counselling service for young people aged 5 to 25.

Mental health Online chat Phone Support Supporting yourself
24/7 service

Peer CARE Companion Warmline

Roses in the Ocean's Peer CARE Companion Warmline is a suicide prevention ‘warmline’ call-back service providing peer support for compassionate conversations.

Bereavement Peer led Phone Support Postvention Supporting someone else Supporting yourself
24/7 service

Beyond Blue

Beyond Blue is a FREE 24/7 mainstream suicide and mental health service staffed with trained counsellors.

Mental health Online chat Phone Support Supporting someone else Supporting yourself

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Beyond Blue can have a wait time of 30 minutes.  

You will speak to a counsellor who will provide brief support.  

You can remain anonymous.  

24/7 service

Thirrili Indigenous Suicide Postvention Services

The telephone service is usually answered by one of our Indigenous Suicide Postvention Advocates. The service supports individuals, families, and communities affected by suicide or other significant trauma.

Aboriginal and Torres Strait Islander Bereavement Postvention
24/7 service

Standby Support After Suicide

Providing accessible 24/7 support to people bereaved or impacted by suicide.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

QLife

QLife is a non-crisis national LGBTQ+ peer run service offering support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

LGBTQ+ Online chat Peer led Phone Support Sexuality Supporting someone else Supporting yourself

QLife phone and chat can have a wait time of 30 minutes.  

Phone calls are limited to 25 minutes and web chat is limited to 35 minutes.  

You will speak to a LGBTQ+ peer who can offer you support and referral.  

You can remain anonymous.  

Click here for some ideas on how to care for yourself as you wait. 

 

TransHub

TransHub provides information and resources for the trans and gender diverse community.

ACON Community groups LGBTQ+ Trans and Gender Diverse

Twenty10

Providing a broad range of specialised services for LGBTQ+ young people 12-25 including housing, mental health, counselling and social support.

Community groups Housing LGBTQ+ Mental health Supporting yourself Trans and Gender Diverse

ACON support services

ACON offers a range of free and/or affordable community care and counselling services for LGBTQ+ adults in NSW. Services include suicide prevention and aftercare peer support, care coordination, HIV and LGBTQ+ counselling, substance support and home-based care.

ACON Alcohol and other drugs Bereavement LGBTQ+ Mental health Peer led Postvention Relationships Sexuality Supporting someone else Supporting yourself Trans and Gender Diverse

ACON regional services

Our ACON Regional Services map will help you find local sexual health clinics (orange pin), LGBTIQ+ community groups (rainbow pin), Aboriginal community health services (Aboriginal flag pin) and the services offered at each of our ACON offices.

Aboriginal and Torres Strait Islander ACON Community groups LGBTQ+

ACON Pride Training

ACON LGBTQ Inclusion Training provides learning and development programs to assist health and community organisations in increasing their knowledge of people with diverse genders and sexualities, their communities and health priorities.

ACON LGBTQ+ Training

Aboriginal Housing Office

The Aboriginal Housing Office seeks to ensure that Aboriginal and Torres Strait Islander people have access to affordable, quality housing across NSW.

Aboriginal and Torres Strait Islander Housing

Alcohol and Drug Information Service (ADIS) NSW

24/7 information, support and referrals for those affected by alcohol and other drug use.

Alcohol and other drugs Phone Support Supporting yourself

Alt2Su Groups

Alternatives to Suicide (alt2su) groups are peer led, non-clinical suicide support groups. Both online and in person.

Peer led Supporting yourself

Alt2Su – Blackfulla

Online peer support group for Blackfullas to yarn bout suicide. Click on Sign up for groups to register your interest.

Aboriginal and Torres Strait Islander Peer led

BEING Safe Haven Finder

Safe Havens or Safe Spaces are an alternative support service, other than a hospital emergency department, available to people feeling suicidal or otherwise in severe mental distress. Find a Safe Haven in NSW close to you

Mental health Peer led Supporting someone else Supporting yourself

Better Off With You

Better Off With You is a suicide prevention hub where you can find information and read stories of people with lived experience of suicide living in the Northern Beaches of Sydney.

Bereavement Community groups Peer led

Beyond Now Suicide Safety Plan App

Beyond Now is an app you can use to make a step-by-step plan to help you stay safe in those times when you're overwhelmed and are having thoughts of suicide.

Apps Mental health Supporting yourself

Black Dog Institute

A source of information on mental health including fact sheets and research findings on suicide prevention and mental illnesses, and opportunities for lived experience participation.

Mental health Supporting someone else Supporting yourself

Black Rainbow

Providing outreach to Aboriginal and Torres Strait Islander LGBTIQA+SB people and are currently developing a suite of knowledge sharing materials, undertaking research, and engaging in policy development and advocacy.

Aboriginal and Torres Strait Islander

BlaQ

BlaQ Aboriginal Corporation is committed to empowering the Aboriginal and Torres Strait islander LGBTQIA+SB community through innovation, inclusion, understanding and advocacy.

Aboriginal and Torres Strait Islander Sexuality

Body Pride by Butterfly

Resources, tips and advice specifically for LGBTQIA+ individuals experiencing eating disorders and body image concerns.

Mental health Sexuality Trans and Gender Diverse
24/7 service

Brother to Brother

Crisis line providing phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons. The line is staffed by Aboriginal men, including Elders, who have a lived experience in the issues that the line offers support for.

Aboriginal and Torres Strait Islander Peer led Phone Support

Call It Out

Call It Out is a register to report racism and discrimination experienced by First Nations peoples.

Aboriginal and Torres Strait Islander

Care Connect

Care Connect is an independent, not-for-profit Home Care Package provider for older people to assist in independent living.

Doctor referral required Supporting yourself

Carers NSW

Providing information, education and training, resources and referrals to support carers.

Alcohol and other drugs Disability Supporting someone else Supporting yourself

Castle

Castle helps people with disabilities, mental health conditions, chronic illnesses and injuries find work and live meaningful lives.

Disability Mental health Money and work

Central & Eastern Sydney Mental Health Services

A range of mental health services located within the Central and Eastern Sydney Primary Health Network (PHN)

Mental health Supporting someone else Supporting yourself

Charlee

Charlee is a digital suicide prevention hub created by the LGBTQ+ community. It takes a no wrong door approach and seeks to create a safer space designed by LGBTIQA+ peers, to connect other peers and supporters to resources that better reflect and address the experiences often faced by our communities.

LGBTQ+ Peer led Supporting someone else Supporting yourself

DISCHARGED

Alt2Su peer support group for trans and gender diverse people.

LGBTQ+ Peer led Trans and Gender Diverse

Dress for Success Sydney

Dress for Success seeks to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. Regional locations include Wollongong and Newcastle.

Money and work

EmployableQ

The EmployableQ toolkit provides a non-prescriptive set of resources to guide and support organisations to build inclusive, welcoming, and safe workplaces for LGBTIQ+ people with disability.

Disability Money and work

Ending Loneliness Together

Ending Loneliness Together is an incorporated body and registered charity working collaboratively to raise awareness of loneliness as an important social, health and economic problem.

Community groups Mental health Relationships Supporting yourself

Financial Independence Hub — Good Shepherd

A free and confidential service supporting people who have experienced financial abuse to feel more confident with money and plan for the future.

Money and work Relationships

First Peoples Disability Network Australia

First Peoples Disability Network Australia (FPDN) is a national human rights organisation of and for Australia's First Peoples with disability, their families and communities.

Aboriginal and Torres Strait Islander Disability

Fitted for Work

Fitted for Work helps Australian women experiencing disadvantage get work, keep work and strive at work.

Money and work

Forcibly Displaced People Network

Forcibly Displaced People Network (FDPN) is the first registered LGBTIQ+ refugee-led organisation in Australia. FDPN works to support LGBTIQ+ people seeking asylum, refugees and migrants from non-Western countries to be safe in Australia.

Culturally diverse backgrounds LGBTQ+

Full Stop

24/7 crisis support providing counselling for people whose lives have been impacted by violence and abuse. Full Stop offer a 24/7 telephone and online crisis counselling service for anyone in NSW – men and women – who have experienced, or are at risk of, sexual assault and their non offending supporters.

Phone Support Supporting yourself Trauma

Gender Centre

Services and support for the trans and gender diverse community including accommodation support, groups, case management, education and training, counselling and mental health support.

Housing LGBTQ+ Mental health Trans and Gender Diverse

Grief Australia

Provides information and resources on bereavement, including support in the form of a guide to counselling and support groups.

Bereavement

Head to Health

Head to Health can help you find digital mental health services from mainstream mental health organisations.

Mental health Supporting yourself

Black Dog Mental Health Digital Tools & Apps

Online tools and mobile apps for your mental health and wellbeing developed and successfully tested through research trials that you can access anywhere at no cost.

Apps Mental health Supporting yourself

LGBTQIA+ Project – STARTTS

STARTTS LGBTIQA+ project provides peer-led support groups for anyone who identifies as having a diverse gender, sexuality or body and is an asylum seeker, refugee or has a refugee-like background. Groups are anonymous and confidential spaces where people can be themselves amongst their peers, share information, knowledge, and be referred to services.

Community groups Culturally diverse backgrounds LGBTQ+ Mental health Peer led Sexuality Trans and Gender Diverse Trauma

LGBTIQA+ suicide bereavement groups — Charlee

Free, 8 session, small bereavement groups open to people in NSW and VIC bereaved by suicide in the last 3 to 24 months. Groups are free to attend. Participants do not need to have a Medicare card or mental health care plan.

Bereavement LGBTQ+ Postvention

LGBTQ Sports Club Directory

Pride in Sport's directory to LGBTQ sport clubs in NSW and around Australia.

Community groups LGBTQ+

LGBTQIA+ Mental Health Carers

Resources and information for LGBTQIA+ mental health carers.

LGBTQ+ Mental health

Life Rites Funerals Guidance & Counselling

Life Rites Funerals offer counselling to individuals of all ages, as well as couples, families, community groups and corporations. Get in touch for an initial obligation-free 15-minute call.

Bereavement

Link2home

24/7 crisis support. A statewide telephone service providing information, assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless or at risk of homelessness.

Lived Experience Forums – SANE

SANE's Lived Experience Forum are a safe place to share your experience of living with complex mental health issues. Their Lived Experience Forum helps you connect to people like you. You can read stories, reply to discussions or start your own.

Community groups Mental health Online chat

LivingWorks ASIST suicide prevention training

Applied Suicide Intervention Skills Training (ASIST) is an international educational workshop to help people respond to suicide signals.

Mental health Supporting someone else Training

Manual of Resources for Aboriginal & Torres Strait Islander Suicide Prevention

The Manual is a collection of practical resources and tools that people, both Aboriginal and Torres Strait Islander and non-Indigenous, can use to make a real difference in promoting positive mental health and social emotional wellbeing, and preventing suicide in Aboriginal and Torres Strait Islander communities.

Aboriginal and Torres Strait Islander Supporting someone else Supporting yourself

Marrin Weejali Aboriginal Corporation

Marrin Weejali provides culturally safe alcohol, other drug and non-acute mental health counselling, referral and advocacy services to members of the Aboriginal and Torres Strait Islander community of western Sydney, and also to other people in need of assistance.

Aboriginal and Torres Strait Islander Alcohol and other drugs Mental health Supporting yourself Trauma

Mensline

MensLine Australia offers free professional 24/7 telephone counselling support for men with concerns about mental health, anger management, family violence (using and experiencing), addiction, relationship, stress and wellbeing.

Online chat Phone Support Relationships Supporting yourself

Click here for some ideas on how to care for yourself as you wait. 

MindSpot

Free online and phone mental health support for adults with experience of depression, anxiety stress, worry, panic, chronic pain and distress due to chronic health conditions.

Mental health Online chat Phone Support Supporting yourself

NDIS Guide for LGBTQ+ People

A toolkit for LGBTQ+ people living with a disability on accessing the NDIS.

ACON Disability

NSW Domestic Violence Line

24/7 service providing counselling and referrals for people experiencing domestic and family violence.

Phone Support Relationships Supporting yourself Trauma

Interpreters are available.

If you are hearing impaired, call the National Relay Service on 133 677.

NSW Family & Community Services — Community Housing

Community Housing NSW is affordable rental housing for people on very low to moderate incomes that is generally managed by not-for-profit community housing organisations.

Housing

People With Disability Australia (PWDA)

People With Disability Australia (PWDA) is Australia’s peak rights and advocacy organisation by and for people with disability or who are d/Deaf.

Disability

Pivot Point

Online resource for LGBTQ+ people who use substances.

ACON Alcohol and other drugs Supporting yourself

Pride Inclusion Programs

ACON’s Pride Inclusion Programs offer a range of services to assist employers, sporting organisations and service providers with all aspects of LGBTQ inclusion. Programs include Pride in Diversity, Pride in Sport, and Pride in Health & Wellbeing.

ACON LGBTQ+ Training

Rainbow Cultures Directory

Directory of LGBTQ+ multicultural community groups and services.

Community groups Culturally diverse backgrounds LGBTQ+

Rainbow Families

Rainbow Families works to reduce discrimination and disadvantage faced by children of LGBTQ+ parents and is a support network for parents and carers, as well as future parents and carers.

LGBTQ+ Relationships Sexuality
24/7 service

Rainbow Sexual, Domestic and Family Violence Helpline

24/7 phone support for the LGBTIQ+ people impacted by sexual domestic and/or family violence.

LGBTQ+ Relationships Trauma

Regional NSW community info guides

These community information guides are designed to be shared online and printed.

ACON Community groups LGBTQ+

Relationships Australia

Relationships Australia advocates and promotes the importance of respectful relationships with respect to positive individual mental health outcomes and general community outcomes.

Relationships

Roses in the Ocean

Resources and training from Australia's peak lived experience suicide prevention organisation. LGBTQ+ inclusive programs available.

LGBTQ+ Supporting someone else Supporting yourself

Safe Havens

Safe Haven is a NSW Health initiative. They are non-clinical spaces for people experiencing suicidal crisis. They are staffed by peer support workers with lived experience suicidal crises as well as clinicians. Operating hours vary for each location.

Mental health Peer led Supporting someone else Supporting yourself

Operating hours vary for each location.

Safe Relationships Project

The Safe Relationships Project can assist clients in accessing legal representation and to apply for Apprehended Domestic Violence Orders (ADVO) or Apprehended Personal Violence Orders (APVO) to help put an end to the violence they are experiencing.

Legal LGBTQ+ Relationships

SAMSN Peer Support Line

Peer Support phone support for all male survivors of child sexual assault.

Peer led Phone Support Supporting yourself Trauma

SASH – Support After Suicide Hub

Support After Suicide Hub (SASH) is the place to find support and connection for LGBTQIA+ people who have lost someone to suicide. SASH has information, resources, and an online community forum for LGBTQIA+ people bereaved by suicide aged 18+ to connect with each other.

Bereavement LGBTQ+

Say it Out Loud

Website for LGBTQ+ people encouraging communities to have healthy relationships, get help for unhealthy relationships and support their friends.

ACON LGBTQ+ Relationships Supporting someone else Supporting yourself Trans and Gender Diverse

This website features a ‘Quick Exit’ button

Sistergirls and Brotherboys

Closed Facebook group for gender diverse Aboriginal Sistergirls and Brotherboys. Family, friends and supporters are also invited to join.

Aboriginal and Torres Strait Islander Trans and Gender Diverse

SQuAD (Sydney Queer and Disability community group)

Social support group for trans and gender diverse people living with disability.

Disability LGBTQ+ Peer led Trans and Gender Diverse

Suicide Prevention Outreach Teams (SPOT)

Suicide Prevention Outreach Teams (SPOT) help people who are in distress, suicidal or at risk of self-harm. SPOT is a mobile service and can come to you and is available across NSW.

Mental health Peer led Supporting someone else Supporting yourself

Operating hours vary for each location.

Tenants Advice and Advocacy Program

The Tenants Advice and Advocacy Program (TAAP) provides tenancy advice and advocacy services to tenants throughout NSW.

Housing Legal

The ACCESS Program

ACCESS is a free personalised mentoring program developed by Women’s and Girls’ Emergency Centre to support you to identify your strengths, build self-confidence and set goals for the future. This service is inclusive of trans women.

Money and work

The Healing Foundation

The Healing Foundation is a national Aboriginal and Torres Strait Islander organisation that provides a platform to amplify the voices and lived experience of Stolen Generations survivors and their families.

Aboriginal and Torres Strait Islander Trauma

The LOVE Project

The LOVE Project, ACON’s ageing initiative, aims to empower older lesbian, gay, bisexual, transgender and queer (LGBTQ) communities, including people living with HIV, to lead healthy, active and more social lives.

ACON Community groups

The Suicide Response Project

The Suicide Response Project was co-designed with autistic and LGBTIQA+ people with lived experience of suicide ideation.

Disability LGBTQ+ Mental health

Trans Vitality Toolkit

Trans Vitality is ACON’s resilience-building program for all trans and gender diverse adults in NSW. Trans Vitality focuses on trans people supporting trans people, and centres self-determination, autonomy and agency, while uplifting trans voices.

ACON Trans and Gender Diverse

Transcend

Parent led, national peer support network and community for parents and carers supporting their Trans, Gender Diverse and Non-Binary (TGDNB) child in Australia.

LGBTQ+ Peer led Supporting someone else Supporting yourself Trans and Gender Diverse

Transcultural Mental Health Centre

The Transcultural Mental Health Centre (TMHC) works with health professionals and communities across New South Wales to support positive mental health for people from culturally and linguistically diverse communities.

Mental health

VincentCare — LGBTIQ+ Support

VincentCare is a specialist accommodation and homelessness support service for people who are experiencing homelessness or at risk of becoming homeless.

Housing LGBTQ+

Way Back Support Service

The Way Back Support Service is available upon discharge after a suicide attempt. It provides practical, non-clinical support following a suicide attempt. The service aims to assist individuals and their families by linking them with appropriate support services to help manage life situations and challenges.

Doctor referral required Peer led Supporting yourself

This service requires a referral after discharge from hospital.

WellMob

Social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People

Aboriginal and Torres Strait Islander

Wellways – After Suicide Support

Wellways offers resources, trainings and services in suicide prevention and recovery, mental health and more, including After Suicide Support for those bereaved by suicide.

Housing Mental health Supporting someone else Supporting yourself

Western Sydney Inclusive Community Networks

Helping LGBTQ people and people with HIV in Western Sydney take control of their health by providing a range of local services and supporting a variety of local community groups.

ACON Community groups LGBTQ+

Sorry, we found no matching services.