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24/7 service

Emergency 000

Emergency 000 is the number for police, ambulance, fire services. You should only call 000 if you are in immediate physical danger, or you think someone is in immediate physical danger.

You will talk to someone almost immediately. Wait times for police or ambulance vary. 

You will speak to an operator who will ask you a few questions and for your location. 

 It is not a mental health/suicide helpline and operators will only respond to immediate physical danger. 

They may not have training for mental health crises. 

 Police or ambulance may attend but you cannot choose which. 

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 


24/7 service


Lifeline is FREE 24/7 crisis support helpline. Lifeline offers support for people who are deaf or have a hearing or speech impairment, and information in Simplified Chinese, Arabic and Vietnamese.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Lifeline can have a wait time of up to 30 minutes.  

You will speak to a volunteer who will ask you about your distress.  

You can remain anonymous. 

Lifeline may call emergency services if you mention suicide or having a plan to suicide. 

Click here for help while you wait or aftercare. 

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Beyond Blue can have a wait time of 30 minutes.  

You will speak to a counsellor who will provide brief support.  

You can remain anonymous.  

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

You will speak to a Lifeline trained Aboriginal and Torres Strait Islander Crisis Supporter. 

Wait times may vary.  

You can remain anonymous.  

Accessibility options not available. 

Click here for help while you wait or aftercare. 

24/7 service

Suicide Call Back Service

Suicide Call Back Service is a FREE 24/7 crisis service for people at risk of suicide or concerned by someone at risk or bereaved by suicide.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

Suicide Call Back Service can have a wait time of 30 minutes. 

You will speak to a trained counselor.  

They may call emergency services if you mention you have a plan or have taken suicidal action. 

 Accessibility options not available. 

Click here for help while you wait or aftercare. 

ACON LGBTQ+ Sexual Violence Consult Service

ACON offers free consultation, training and guidance to services that provide support to LGBTQ+ people who have experienced sexual violence with the goal of strengthening service provision. LGBTQ+ people can face unique stigmas, discrimination and barriers to disclosing sexual violence. We can guide you in how to best respond and support. Fill out the Expression of Interest form on the website.

ACON Pride Training

ACON LGBTQ Inclusion Training provides learning and development programs to assist health and community organisations in increasing their knowledge of people with diverse genders and sexualities, their communities and health priorities.

ACON Pride Training — LGBTQ suicide prevention eLearning for GPs

ACON, with the support of NSW Ministry of Health, is offering a free and essential online module designed to increase General Practitioner's understanding of suicide risk factors for LGBTQ people and boost baseline skills and knowledge around assessing suicide risk, responding to distress and suicidality.

ACON SDFV Support Service

ACON’s SDFV Support Service provides free and confidential counselling and care coordination for LGBTQ+ people experiencing sexual, domestic, and family violence.

ACON Support services

ACON offers a range of free and affordable counselling services for LGBTQ+ adults in NSW. Services include suicide aftercare and crisis counselling and peer support, Pride Counselling, care coordination, HIV and LGBTQ+ counselling, substance support and home-based care.

ACON’s Pride in Health + Wellbeing

Pride in Health + Wellbeing is a national membership program that provides year-round personalised support to organisations within the Health, Wellbeing and Humans services sector to improve their LGBTQ inclusive care, remove systematic barriers to accessing care and thereby reduce health disparities faced by LGBTQ communities.

ACON’s Pride in Diversity

Pride in Diversity is the national not-for-profit employer support program for LGBTQ workplace inclusion specialising in HR, organisational change and workplace diversity.

Black Rainbow

Providing outreach to Aboriginal and Torres Strait Islander LGBTIQA+SB people and are currently developing a suite of knowledge sharing materials, undertaking research, and engaging in policy development and advocacy.


Charlee is a digital suicide prevention hub created by the LGBTQ+ community. It takes a no wrong door approach and seeks to create a safer space designed by LGBTIQA+ peers, to connect other peers and supporters to resources that better reflect and address the experiences often faced by our communities.

Dress for Success Sydney

Dress for Success seeks to empower women to achieve economic independence by providing a network of support, professional attire and the development tools to help women thrive in work and in life. Regional locations include Wollongong and Newcastle.


The EmployableQ toolkit provides a non-prescriptive set of resources to guide and support organisations to build inclusive, welcoming, and safe workplaces for LGBTIQ+ people with disability.

Financial Independence Hub — Good Shepherd

A free and confidential service supporting people who have experienced financial abuse to feel more confident with money and plan for the future.

Fitted for Work

Fitted for Work helps Australian women experiencing disadvantage get work, keep work and strive at work.

Forcibly Displaced People Network

Forcibly Displaced People Network (FDPN) is the first registered LGBTIQ+ refugee-led organisation in Australia. FDPN works to support LGBTIQ+ people seeking asylum, refugees and migrants from non-Western countries to be safe in Australia.

Full Stop

24/7 crisis support providing counselling for people whose lives have been impacted by violence and abuse. Full Stop offer a 24/7 telephone and online crisis counselling service for anyone in NSW – men and women – who have experienced, or are at risk of, sexual assault and their non offending supporters.

Grief Australia

Provides information and resources on bereavement, including support in the form of a guide to counselling and support groups.

LGBTIQA+ suicide bereavement groups — Charlee

Free, 8 session, small bereavement groups open to people in NSW and VIC bereaved by suicide in the last 3 to 24 months. Groups are free to attend. Participants do not need to have a Medicare card or mental health care plan.

Life Rites Funerals Guidance & Counselling

Life Rites Funerals offer counselling to individuals of all ages, as well as couples, families, community groups and corporations. Get in touch for an initial obligation-free 15-minute call.


24/7 crisis support. A statewide telephone service providing information, assessment and referral to specialist homelessness services, temporary accommodation and other appropriate services for people who are homeless or at risk of homelessness.

Lived Experience Forums

SANE's Lived Experience Forum are a safe place to share your experience of living with complex mental health issues. Their Lived Experience Forum helps you connect to people like you. You can read stories, reply to discussions or start your own.

Manual of Resources for Aboriginal & Torres Strait Islander Suicide Prevention

The Manual is a collection of practical resources and tools that people, both Aboriginal and Torres Strait Islander and non-Indigenous, can use to make a real difference in promoting positive mental health and social emotional wellbeing, and preventing suicide in Aboriginal and Torres Strait Islander communities.

NSW Family & Community Services — Community Housing

Community Housing NSW is affordable rental housing for people on very low to moderate incomes that is generally managed by not-for-profit community housing organisations.

24/7 service

NSW Mental Health Line

NSW Mental Health Line offers professional help and advice and referrals to local mental health services.

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality. 

NSW Mental Health Line may have a wait time of up to 30 minutes 

You will speak to mental health professionals who will ask you detailed questions to determine if you need ongoing mental health care and how urgently  

They may then put you in contact with the most relevant mental health service for children, teens, adults and older people. 

Click here for help while you wait or aftercare. 

People With Disability Australia (PWDA)

People With Disability Australia (PWDA) is Australia’s peak rights and advocacy organisation by and for people with disability or who are d/Deaf.


QLife is a non-crisis national LGBTQ+ peer run service offering support and referral for people wanting to talk about sexuality, identity, gender, bodies, feelings or relationships.

QLife phone and chat can have a wait time of 30 minutes.  

Phone calls are limited to 25 minutes and web chat is limited to 35 minutes.  

You will speak to a LGBTQ+ peer who can offer you support and referral.  

You can remain anonymous.  

Click here for some ideas on how to care for yourself as you wait. 


Rainbow Families

Rainbow Families works to reduce discrimination and disadvantage faced by children of LGBTQ+ parents and is a support network for parents and carers, as well as future parents and carers.

Relationships Australia

Relationships Australia advocates and promotes the importance of respectful relationships with respect to positive individual mental health outcomes and general community outcomes.

Safe Relationships Project

The Safe Relationships Project can assist clients in accessing legal representation and to apply for Apprehended Domestic Violence Orders (ADVO) or Apprehended Personal Violence Orders (APVO) to help put an end to the violence they are experiencing.

SASH – Support After Suicide Hub

Support After Suicide Hub (SASH) is the place to find support and connection for LGBTQIA+ people who have lost someone to suicide. SASH has information, resources, and an online community forum for LGBTQIA+ people bereaved by suicide aged 18+ to connect with each other.

Suicide prevention training — ASIST

Applied Suicide Intervention Skills Training (ASIST) is an international educational workshop to help people respond to suicide signals.

Suicide prevention training — Switchboard

Switchboard delivers suicide awareness and suicide intervention skills trainings for people working with LGBTIQA+ communities.

Suicide prevention training — Twenty10 Community Connector

Twenty10’s Community Connector Suicide Prevention program provides training and support for organisations and community groups to identify, intervene and connect to support someone who is thinking about suicide, and help build suicide-safer communities.

Tenants Advice and Advocacy Program

The Tenants Advice and Advocacy Program (TAAP) provides tenancy advice and advocacy services to tenants throughout NSW.

The ACCESS Program

ACCESS is a free personalised mentoring program developed by Women’s and Girls’ Emergency Centre to support you to identify your strengths, build self-confidence and set goals for the future. This service is inclusive of trans women.

The Healing Foundation

The Healing Foundation is a national Aboriginal and Torres Strait Islander organisation that provides a platform to amplify the voices and lived experience of Stolen Generations survivors and their families.

The LOVE Project

The LOVE Project, ACON’s ageing initiative, aims to empower older lesbian, gay, bisexual, transgender and queer (LGBTQ) communities, including people living with HIV, to lead healthy, active and more social lives.

Training & Education — TransHub

ACON’s Trans Health Equity team has worked in partnership with a range of organisations and teams to bring you training that meets the current best standard in trans affirming care, language, and practice. Including Trans Vitality Trans Affirming Practice eLearning, Trans and Gender Diverse Sexual Health Care eLearning – ASHM, and Black Dog Institute’s Recognise and Respond training.

Trans Vitality Toolkit

Trans Vitality is ACON’s resilience-building program for all trans and gender diverse adults in NSW. Trans Vitality focuses on trans people supporting trans people, and centres self-determination, autonomy and agency, while uplifting trans voices.

Transcultural Mental Health Centre

The Transcultural Mental Health Centre (TMHC) works with health professionals and communities across New South Wales to support positive mental health for people from culturally and linguistically diverse communities.

VincentCare — LGBTIQ+ Support

VincentCare is a specialist accommodation and homelessness support service for people who are experiencing homelessness or at risk of becoming homeless.

Way Back Support Service

The Way Back Support Service is available upon discharge after a suicide attempt. It provides practical, non-clinical support following a suicide attempt. The service aims to assist individuals and their families by linking them with appropriate support services to help manage life situations and challenges.

This service requires a referral after discharge from hospital.

Western Sydney Inclusive Community Networks

Helping LGBTQ people and people with HIV in Western Sydney take control of their health by providing a range of local services and supporting a variety of local community groups.

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