You will talk to someone almost immediately. Wait times for police or ambulance vary. 

You will speak to an operator who will ask you a few questions and for your location. 

 It is not a mental health/suicide helpline and operators will only respond to immediate physical danger. 

They may not have training for mental health crises. 

 Police or ambulance may attend but you cannot choose which. 

As a mainstream service, some phone operators may have limited knowledge about our communities, and may make assumptions about pronouns, gender and sexuality.